Straight Lines Terms of Service

Effective Date: January 1 2026

Last Updated: March 1 2026

These Terms of Service (the “Terms”) govern access to and use of the Straight Lines platform, websites, software, applications, APIs, hosted environments, and related services (collectively, the “Platform”) provided by Straight Lines, LLC (“Straight Lines,” “we,” “us,” or “our”). By accessing or using the Platform, or by clicking to accept these Terms in connection with a checkout, order, invoice, quote, proposal, or other commercial process, you (“Customer”) agree to be bound by these Terms.

If Customer and Straight Lines have entered into a separately signed master agreement, subscription agreement, statement of work, order form, or other written agreement covering the Platform, that signed agreement will control to the extent of any conflict with these Terms.

1. Platform Access and License

Subject to these Terms and payment of applicable fees, Straight Lines grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to access and use the Platform for Customer’s internal business purposes.

Access is limited to Customer’s authorized employees, contractors, and, if expressly permitted under the applicable order form or commercial terms, approved third-party vendor personnel (“Authorized Users”). Customer is responsible for all acts and omissions of its Authorized Users and for maintaining the confidentiality of login credentials.

2. Subscription Scope; Order Forms; Test Access

Subscription scope, pricing, committed minimums, license counts, authorized user limits, vendor access rights, artificial intelligence feature entitlements, implementation services, service levels, renewal terms, and any customer-specific commercial terms will be set forth in the applicable order form, quote, Stripe checkout, invoice, statement of work, or other ordering document accepted by the parties (each, an “Order”).

Unless expressly stated otherwise in an Order, any trial, evaluation, sandbox, pilot, or test environment is provided for non-production testing and validation purposes only and may be modified, suspended, or discontinued at any time.

3. Restrictions

Customer will not, and will not permit any third party to:

copy, modify, or create derivative works of the Platform, except as expressly permitted by these Terms;
license, sublicense, sell, resell, rent, lease, transfer, distribute, or otherwise make the Platform available to third parties, except for expressly authorized Authorized Users;
reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, underlying ideas, algorithms, or non-public aspects of the Platform, except to the extent such restriction is prohibited by law;
remove, alter, or obscure proprietary notices or labels;
use the Platform to infringe intellectual property rights, violate applicable law, or transmit malicious code;
use the Platform in a manner that circumvents agreed license limits, security controls, or usage restrictions; or
benchmark or publicly disclose performance results of the Platform without Straight Lines’ prior written consent.

4. Customer Data

As between the parties, Customer retains all right, title, and interest in and to all data, files, images, designs, prompts, text, records, metadata, and other materials submitted to or processed through the Platform by or on behalf of Customer (“Customer Data”).

Customer grants Straight Lines a non-exclusive, worldwide, limited right to host, copy, transmit, process, display, modify, and otherwise use Customer Data solely as necessary to provide, support, secure, maintain, improve, and administer the Platform and to perform related services for Customer in accordance with these Terms and any applicable Order.

Customer represents and warrants that it has all rights, consents, and permissions necessary for Straight Lines to process Customer Data as contemplated by these Terms.

5. AI Features and Outputs

Certain features of the Platform may incorporate generative artificial intelligence, machine learning, computer vision, recommendation systems, or similar technologies (“AI Features”). Customer acknowledges that AI Features may generate outputs, suggestions, tags, classifications, summaries, transformations, or other results (“Outputs”) that are probabilistic in nature and may be inaccurate, incomplete, biased, offensive, non-unique, or unsuitable for Customer’s use case.

Customer is solely responsible for reviewing, validating, approving, and determining the fitness, legality, and appropriateness of any Outputs and for any business, creative, legal, operational, or compliance decisions made in reliance on Outputs. Straight Lines does not guarantee that Outputs will be accurate, available, unique, non-infringing, or suitable for any particular purpose.

As between the parties, and subject to third-party rights and applicable law, Customer owns its Customer Data and any Outputs generated specifically for Customer from Customer Data through the Platform. Straight Lines retains all rights in the Platform, the AI Features, the underlying models and systems, usage data in de-identified and aggregated form, and all improvements, analytics, and general know-how.

6. Straight Lines IP

Straight Lines and its licensors retain all right, title, and interest in and to the Platform, documentation, software, models, workflows, templates, prompts, methodologies, interfaces, designs, derivative works, and all related intellectual property rights. No rights are granted to Customer except as expressly set forth in these Terms or an applicable Order.

7. Security and Confidentiality

Straight Lines will implement and maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, use, alteration, or disclosure.

Each party agrees to protect the other party’s non-public confidential or proprietary information disclosed in connection with these Terms (“Confidential Information”) using at least reasonable care and to use such Confidential Information only as necessary to exercise its rights and perform its obligations under these Terms. Confidential Information does not include information that: (a) is or becomes public through no fault of the receiving party; (b) was already lawfully known to the receiving party without restriction; (c) is lawfully received from a third party without restriction; or (d) is independently developed without use of the disclosing party’s Confidential Information.

A receiving party may disclose Confidential Information to the extent required by law, subpoena, or court order, provided it gives prior notice where legally permitted and reasonably cooperates with the disclosing party’s efforts to seek confidential treatment.

8. Fees; Billing; Taxes

Customer will pay all fees set forth in the applicable Order. Except as expressly stated otherwise, fees are stated in U.S. dollars, are non-cancelable, and are non-refundable. Straight Lines may issue invoices directly or through a third-party billing or payments provider, including Stripe. If Customer elects automatic payment, Customer authorizes Straight Lines and its payment processor to charge the designated payment method for applicable fees, renewals, usage, taxes, and other agreed charges.

Unless otherwise set forth in the applicable Order, subscriptions automatically renew for successive renewal terms equal to the expiring term. Straight Lines may change pricing for a renewal term by providing notice before the renewal date, except to the extent pricing is fixed in an applicable Order.

Fees are exclusive of taxes, duties, levies, tariffs, and similar governmental assessments. Customer is responsible for all such amounts other than taxes based on Straight Lines’ net income.

9. Suspension

Straight Lines may suspend or limit access to the Platform upon notice if: (a) Customer is in material breach of these Terms; (b) payment is overdue; (c) Customer’s use poses a security risk or may harm the Platform or other customers; (d) suspension is required by law; or (e) Customer exceeds agreed license or usage limits and fails to cure after notice. Straight Lines will use commercially reasonable efforts to limit any suspension to the affected portion of the Platform and restore access promptly after the applicable issue is resolved.

Fees are exclusive of taxes, duties, levies, tariffs, and similar governmental assessments. Customer is responsible for all such amounts other than taxes based on Straight Lines’ net income.

10. Term and Termination

These Terms begin on the date Customer first accepts them or first accesses the Platform and continue until all Orders have expired or been terminated. Either party may terminate these Terms or an affected Order for material breach by the other party if such breach remains uncured for thirty (30) days after written notice, except that Straight Lines may terminate or suspend more immediately for nonpayment, unlawful use, or material security risk where commercially reasonable.

Upon expiration or termination, Customer’s right to access and use the Platform will cease, except as otherwise stated in an applicable Order. The following sections survive: restrictions, fees owed, confidentiality, intellectual property, disclaimers, limitation of liability, indemnity, and any provisions that by their nature should survive.

Fees are exclusive of taxes, duties, levies, tariffs, and similar governmental assessments. Customer is responsible for all such amounts other than taxes based on Straight Lines’ net income.

11. Warranties and Disclaimers

Straight Lines warrants that it will provide the Platform and related services in a professional and workmanlike manner and, subject to any applicable service levels expressly set forth in an Order, will use commercially reasonable efforts to make the Platform materially available as described in the applicable documentation.

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS OR AN APPLICABLE ORDER, THE PLATFORM, AI FEATURES, OUTPUTS, DOCUMENTATION, PROFESSIONAL SERVICES, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND STRAIGHT LINES DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. STRAIGHT LINES DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ALL OUTPUTS WILL BE ACCURATE, COMPLETE, OR FIT FOR CUSTOMER’S PURPOSES.

12. Indemnification

Straight Lines will defend Customer against any third-party claim alleging that Customer’s authorized use of the Platform as provided by Straight Lines infringes or misappropriates such third party’s U.S. intellectual property rights, and will indemnify Customer against damages, costs, and reasonable attorneys’ fees finally awarded or agreed in settlement, provided Customer: (a) promptly gives written notice of the claim; (b) grants Straight Lines sole control of the defense and settlement; and (c) reasonably cooperates at Straight Lines’ expense. Straight Lines will have no obligation to the extent a claim arises from Customer Data, Outputs, third-party materials, Customer instructions, combinations not provided by Straight Lines, or Customer’s use of the Platform in violation of these Terms.

If the Platform becomes, or Straight Lines reasonably believes it may become, subject to an infringement claim, Straight Lines may: (i) procure the right for Customer to continue using the affected portion; (ii) modify or replace it with a functionally equivalent non-infringing alternative; or (iii) terminate the affected portion and refund any prepaid, unused fees for the terminated remainder of the applicable subscription term.

Customer will defend, indemnify, and hold harmless Straight Lines from and against third-party claims arising from Customer Data, Customer’s or its Authorized Users’ use of the Platform in violation of these Terms or applicable law, or Customer’s products, content, or business operations, except to the extent caused by Straight Lines’ breach of these Terms.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNTS PAID OR PAYABLE BY CUSTOMER TO STRAIGHT LINES UNDER THE APPLICABLE ORDER DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS WILL NOT APPLY TO: (A) CUSTOMER’S PAYMENT OBLIGATIONS; (B) A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD; (C) CUSTOMER’S BREACH OF THE LICENSE RESTRICTIONS; OR (D) A PARTY’S INDEMNIFICATION OBLIGATIONS TO THE EXTENT SUCH EXCLUSION IS REQUIRED BY THE APPLICABLE ORDER OR LAW.

14. Publicity

Unless otherwise agreed in writing, neither party may issue a press release or publicly use the other party’s name, logo, or trademarks in a manner that implies endorsement without prior written consent. Straight Lines may include Customer’s name on a customer list only if permitted by an applicable Order or separate written approval.

15. Governing Law; Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. The state and federal courts located in Travis County, Texas shall have exclusive jurisdiction and venue over any dispute arising out of or relating to these Terms, and each party consents to such jurisdiction and venue.

16. General

Independent Contractors. The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, fiduciary, or employment relationship.
Assignment. Neither party may assign these Terms without the other party’s prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms.
Force Majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, excluding payment obligations.
Notices. Legal notices must be sent to the addresses or email contacts designated in the applicable Order or, if none, to legal@str8lines.com.
Entire Agreement. These Terms, together with applicable Orders, form the complete agreement between the parties regarding the subject matter and supersede prior or contemporaneous agreements on that subject matter.
Order of Precedence. In the event of conflict, the following order of precedence applies: (1) separately signed agreement; (2) applicable Order; (3) these Terms.
Amendments. Straight Lines may update these Terms from time to time by posting a revised version to its website. Unless a signed agreement states otherwise, the revised Terms will become effective on the date posted or as otherwise stated in the revised Terms, and Customer’s continued use of the Platform after such date constitutes acceptance of the revised Terms.
Severability; Waiver. If any provision is held unenforceable, the remaining provisions will remain in effect. A failure to enforce any provision is not a waiver of future enforcement.

17. Contact

Questions regarding these Terms should be sent to legal@str8lines.com